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Privacy and Security

OneBridge Solutions, Inc. and its affiliates (“OneBridge”) are committed to protecting the privacy and security of your personal information obtained by reason of your relationship with OneBridge. This document is designed to explain the types of personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

This privacy policy applies to personal information collected by OneBridge in connection with our operations and services, which includes personal information collected through our website, and OneBridge websites, subdomains, services, and products that collect data and display these terms. This privacy policy is incorporated into and forms part of the terms of service for any applicable product or service. It does not apply to OneBridge Solutions websites, services, and products that do not display or link to this statement or that have their own privacy statements.

Please read the following carefully to understand our practices regarding your Personal Information and how we will treat it. By using the websites, services, or otherwise providing us with your personal information, you acknowledge you have read and understood the practices described in this Privacy Policy, as they may be amended by us from time to time.

What is Personal Information

“Personal Information” is any information that relates to an individual who can be identified directly or indirectly (including by referring to an identifier such as a name, an identification number or online identifier, or any other information about that person) and is recorded in any form.

Collection of Personal Information

OneBridge collects only the Personal Information required to market and provide products and services to you. The amount of Personal Information provided by you and collected by OneBridge depends on the circumstances and the Personal Information we collect, including contact, demographic, or other types of information.

OneBridge collects many kinds of information to operate effectively and to provide you with the best products, services, and experiences we can. We may collect information when you register, sign in, or use our websites, and services, using web forms, technologies like cookies, web logging and software on your computer or other device. We may also receive information from other companies.

We collect and process the following types of information from you:


Information you provide:

We may occasionally request information from you, or you may otherwise voluntarily provide us with Personal Information. When you:

  • Sign up for marketing information, register for an event or webinar
    • We may collect information identifying your organization as our customer or prospective customer and your information as the contact at the customer, your first name, last name, email address and a telephone number.
  • Open an account with us, as a user of a service
    • As a user authorized to access a service provided by us on behalf of your organization (and our customer) we will collect information to enable us to authenticate your access to the service including your first name, last name, email, address, and a password associated with your account.
  • Fill in online forms or communicate with us by phone, email, or otherwise in order to receive information, make a comment or inquiry, or to report and seek to resolve a problem.
  • Make a payment for a paid service provided by us, collect your information and billing address.

Information we collect from your use of the website or a service

Whenever you interact with us through a website or a service, we automatically collect the following information from you each time you visit our website or use our service:

  • Technical information
    • IP Information – In general, we collect and use information and data regarding your access to and use of the website and the services. When you use a web browser to visit the website or use the services, we record the information that your browser automatically sends whenever visiting or using any of the services, including your web request, the Internet Protocol (“IP”) address and browser configuration of your Device (as defined below), the date and time of your request, and the uniform resource locator of the referring and/or exiting websites. In this Privacy Policy, “Device” means a computer, mobile phone, handset, tablet, or other device enabled for internet access and/or communication.
    • Information about your visit – In particular, the Uniform Resource Locators (URL) clickstream to, through, and from our website and service (including date and time), content viewed or searched for, page response times, download errors, length of visit to certain website pages or the duration of a signed-in session on a service, content interaction information, (such as scrolling, clicks, or mouse-overs) on the website or actions performed by a logged-in user of a service and any contact details used to reach our customer sales or support team.
    • Geographic Location data – We collect information through the website as to your country of location by reference to your IP in order to deliver content or services dependent on knowing where you are. This information is collected in combination with a cookie associated with your Device to enable us to recognize your browser or Device when you return to the website.
    • User hosted data – In providing a service we host, we may have access to user data, in the context of providing customer support services to users about their network environment. Such data is processed only under instructions of the user who remains the data controller to the extent any personal data is processed.

Cookies & Similar Technologies

OneBridge uses cookies and other similar technologies such as pixel tags, (together “cookies”) to collect and store certain information. Cookies are small data files that are saved to your Device when you visit the website and use the services. OneBridge may use both “session” cookies and “persistent” cookies. A session cookie is only active while you are on the website or service and is deleted once you close your browser. Unlike a session cookie, a persistent cookie is not deleted when you close your browser and will persist on your Device for longer.

OneBridge uses cookies to identify when you return to the website, save login information (but never passwords) associated with authenticating access to a service, track usage statistics, and store your preferences. By default, most browsers will automatically accept cookies, but by altering your browser’s settings, you can either disable cookies completely or be prompted prior to a cookie being loaded and saved by your browser. Consult each individual browser’s “help” feature for more information.

Analytics: Portions of the website and services also use analytical tools (collectively, “Analytical Tools”) that are operated by us and third-party providers, such as Google Inc., which may use cookies, web beacons, scripts, and similar means for the purpose of collecting information and analyzing how you use the website and our services. Information collected using Analytical Tools will be transmitted and stored on servers located in the United States. The third-party providers of Analytical Tools may also transfer this information to other third parties (such as governmental authorities) where they are required to do so by law, or where such third parties process the information on their behalf. As some Analytical Tools rely on cookies to perform their functions, you can specifically opt out of Google Analytics at

Why We Collect and Use Your Personal Information

Below, OneBridge identifies the purpose for which your Personal Information is collected and will be used or disclosed. If that purpose is not listed below, we will identify any additional purposes for which we will collect your Personal Information, before or at the time of collection, and we will obtain your consent to collect, use, or disclose your Personal Information for such additional purpose(s).

We use information held about you in the following ways:

Information you provide:

We will use this information to:

  • Take steps in order to enter into any contract or conduct our obligations arising from any contract entered into between us including:
    • Services requested by you and conducted on your behalf;
      • Processing and keeping track of transactions and reporting back to you;
      • Protecting against fraud or error;
      • Administering and managing the services and our business operations;
      • Notifying you about changes to our services
    • When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests, and improve the services.
    • Provide you with information about our goods or services we feel may be of interest to you if you have given your consent to receive marketing material from us at the point we collect your information where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications. See ‘Our promotional updates and communications‘.
      • Ensure in our legitimate interests that:
        • Content from our website is presented in the most effective manner for you and for your Device.
        • We provide you with the information and services that you request from us.

How We Use Your Personal Information

OneBridge uses the information we collect to operate, improve, and personalize the products and services we offer. We also may use the information to communicate with you, for example, informing you about your account, product and security updates or administering and managing our services and business operations

Our Promotional updates and communications

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your Personal Information collected in the context of our website or in offering our services for marketing analysis and to provide you with promotional update communications by email about our products and services.

You can object to receipt of any marketing communications at any time by updating your communication preferences by clicking the “Unsubscribe | Manage preferences” link at the end of all our marketing and promotional update communications to you.

Reasons We Share Your Personal Information

Except as set out in this Privacy Policy, OneBridge does not sell, trade, or otherwise transfer your Personal Information to outside parties. We will share your personal information only with your consent. We may also share or disclose information with OneBridge affiliates and vendors; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our services; and to protect the rights or property of OneBridge.

Accessing Your Personal Information

Some OneBridge services give you the ability to view or edit your personal information online. To help prevent others from viewing your personal information, you will first be required to sign in. How you can access your personal information will depend on which websites or services you have used.

Support Data

Support Data is the information we collect when you submit a support request, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, information about the software when the incident occurred and during diagnostics, system, and registry data about software installations and hardware configurations, and error-tracking files. We use the information primarily for support, and will safeguard this information as noted.

Retention of your Personal Information

OneBridge retains your Personal Information only as long as it is required for our business relationship, our contractual obligations to you, as required by applicable laws, or to identify or resolve legal issues or claims. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

How we safeguard your Personal Information

OneBridge uses reasonable security measures to safeguard your Personal Information, regardless of the format in which it is held, including, but not limited to: (i) physical security measures; (ii) electronic security measures for computerized personal information; (iii) organizational processes; and (iv) contractual obligations with third parties who need access to your Personal Information requiring them to protect and secure your Personal Information.

Other Important Privacy Information

This document will be updated to reflect any changes to our privacy policy & statements.

Changes to this Privacy Policy

OneBridge reserves the right to amend this Privacy Policy. As such, we encourage you to review this Privacy Policy regularly to stay up to date on our policies. In such a case, we will update the effective date of the changes. You may find the current effective date at the end of this Privacy Policy. OneBridge’s current privacy policy can be found on our website: 

How to Contact Us

Please visit to reach us with any questions.

You may also reach us by email:

Or by phone: 877-261-7045

Effective Date: May 24, 2023